Terms of service

Last updated: April 12, 2026

Welcome to Luvana Beauty. Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to Luvana Beauty. Luvana Beauty operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a personalized shopping experience (the “Services”). Luvana Beauty is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein, including our Privacy Policy, Refund Policy, and Shipping Policy, describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they contain important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability. By visiting, accessing, browsing, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you must not use or access the Services.

Section 1 - Access and Account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence, or that you are the age of majority in your state, province, or country of residence and you have given us your consent to allow any of your minor dependents to use the Services on a device owned, purchased, or managed by you.

To use certain parts of the Services, including making a purchase, you may be required to provide certain information, including your email address, billing details, payment information, and shipping information. You represent and warrant that all information you provide is accurate, current, and complete, and that you have all necessary rights to provide such information.

You are solely responsible for maintaining the security and confidentiality of your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to any other person.

Section 2 - Our Products

We make reasonable efforts to display our products and services as accurately as possible in our online store. However, please note that colors, appearance, packaging, and other visual aspects of a product may vary depending on your device, screen settings, and technical conditions.

We do not guarantee that the appearance, quality, or characteristics of any products or services purchased by you will fully match your expectations or exactly match how such products or services appear online, except as required by applicable law.

All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and to limit the quantities of any products or services that we offer to any person, geographic region, or jurisdiction on a case-by-case basis.

Section 3 - Orders

By placing an order, you make an offer to purchase. Luvana Beauty reserves the right to accept or reject any order for any reason, at our sole discretion, to the extent permitted by applicable law.

Your order is not accepted until we confirm acceptance. We may need to receive and successfully process your payment before your order is accepted. Please review your order carefully before submitting it, as we may not be able to accommodate cancellation or modification requests after acceptance.

If we do not accept, change, or cancel an order, we may attempt to notify you by using the email address, billing address, and/or phone number provided at the time the order was placed.

Your purchases are intended for personal or household use only and not for commercial resale or export.

Any returns, refunds, or exchanges will be handled exclusively in accordance with our Refund Policy.

Section 4 - Prices and Payment

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be stated in your order confirmation, where applicable.

Unless otherwise expressly stated, displayed prices do not include taxes, shipping charges, handling fees, customs duties, import charges, or similar fees that may apply to your order.

Prices displayed in our online store may differ from prices offered in physical stores, on other websites, or through third parties.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store. You agree to promptly update your information, including your email address, payment details, billing address, and shipping address, so that we can complete your transactions and contact you as needed.

You represent and warrant that:

  1. the payment information you provide is true, correct, and complete;
  2. you are duly authorized to use the selected payment method;
  3. charges incurred by you will be honored by your payment provider; and
  4. you will pay all charges incurred at the prices in effect at the time of purchase, including applicable shipping, handling, tax, customs, and import charges, if any.

Section 5 - Shipping and Delivery

We are not responsible for shipping or delivery delays. All delivery times are estimates only and are not guaranteed.

We are not liable for delays caused by carriers, customs processing, weather events, force majeure, or circumstances beyond our reasonable control.

Once products are transferred to the carrier, title and risk of loss pass to you to the extent permitted by applicable law.

Section 6 - Intellectual Property

Our Services, including but not limited to all trademarks, brand names, text, displays, images, graphics, product reviews, videos, audio, product descriptions, layouts, and the design, selection, and arrangement thereof, are owned by or licensed to Luvana Beauty, our affiliates, or our licensors, and are protected by applicable copyright, trademark, intellectual property, and other laws.

These Terms of Service permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, transmit, scrape, or otherwise exploit any material from the Services without our prior written consent.

Nothing in these Terms grants you any license or right under any patent, trademark, copyright, or other intellectual property right of Luvana Beauty, Shopify, or any third party, except as expressly stated.

All rights not expressly granted are reserved.

Section 7 - Optional Tools

You may be provided with access to tools, features, or services offered by third parties as part of the Services. We do not monitor, control, or have any input over such third-party tools.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, conditions, or endorsements of any kind.

Any use of optional third-party tools is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which such tools are provided by the relevant third-party providers.

We may also, in the future, offer new features or functionality through the Services, including new tools and resources. Such new features and functionality shall also be subject to these Terms of Service.

Section 8 - Third-Party Links

The Services may contain materials, content, or hyperlinks to websites, services, or resources provided or operated by third parties.

We are not responsible for examining or evaluating the content, accuracy, policies, or practices of any third-party websites or materials. If you choose to access any third-party website or resource, you do so at your own risk.

We are not liable for any harm, damage, loss, or claim related to your access to or use of any third-party website, or to your purchase or use of any products, services, resources, or content from any third party.

Please review the applicable policies and practices of third parties carefully before engaging in any transaction with them.

Section 9 - Relationship with Shopify

Luvana Beauty is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases that you make in our store are made directly with Luvana Beauty and not with Shopify.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sale between you and Luvana Beauty, including any injury, damage, loss, refund dispute, delayed shipment, product issue, or claim arising from or related to products or services purchased from our store.

To the fullest extent permitted by law, you expressly release Shopify and its affiliates from all claims, damages, and liabilities arising out of or related to your purchase and transaction with Luvana Beauty.

Section 10 - Privacy Policy

All personal information that we collect through the Services is subject to our Privacy Policy, which can be viewed here: /policies/privacy-policy.

Because the Services are hosted by Shopify, Shopify also collects and processes certain personal information relating to your access to and use of the Services in order to provide and improve the Services. Information you submit through the Services may be transmitted to and shared with Shopify, as well as with third parties that may be located in countries other than your country of residence.

By using the Services, you acknowledge that you have read our Privacy Policy and understand that Shopify may process personal information as part of providing the Services.

Section 11 - Feedback

If you submit, upload, post, email, send, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, transferable, royalty-free license to use, reproduce, modify, adapt, publish, distribute, display, translate, and otherwise exploit such Feedback in any media and for any purpose, including commercial purposes.

You represent and warrant that:

  1. you own or otherwise control all rights in and to the Feedback;
  2. you have disclosed any compensation or incentives received in connection with your Feedback where required by law; and
  3. your Feedback complies with these Terms of Service and applicable law.

We are under no obligation:

  1. to maintain any Feedback in confidence;
  2. to pay compensation for any Feedback; or
  3. to respond to any Feedback.

We may, but are not obligated to, monitor, edit, remove, or refuse any Feedback that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, infringing, misleading, obscene, or otherwise objectionable, or that violates these Terms of Service.

Section 12 - Errors, Inaccuracies, and Omissions

Occasionally there may be information on the Services that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability, or other matters.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Services is inaccurate at any time without prior notice, including after you have submitted your order.

Section 13 - Prohibited Uses

You may access and use the Services only for lawful purposes. You may not access or use the Services, directly or indirectly:

  1. for any unlawful, fraudulent, abusive, or malicious purpose;
  2. to violate any local, international, federal, state, provincial, or national law, regulation, rule, or ordinance;
  3. to infringe or violate our intellectual property rights or the intellectual property rights of others;
  4. to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against any person;
  5. to submit false, inaccurate, or misleading information;
  6. to upload, transmit, or distribute viruses, malware, or any other type of malicious code;
  7. to collect or track the personal information of others without lawful basis;
  8. to spam, phish, pharm, pretext, spider, crawl, scrape, or engage in data extraction;
  9. to interfere with or circumvent the security, authentication, or access-control features of the Services; or
  10. to use the Services in a way that could damage, disable, overburden, or impair the Services or interfere with any other party’s use of the Services.

You also agree not to use any robot, spider, scraper, data-mining tool, artificial intelligence tool, automated system, or similar method to access, monitor, copy, or interact with the Services without our prior written permission.

We reserve the right to suspend, restrict, or terminate your access to the Services or your account if we determine that you have violated these Terms.

Section 14 - Agents

This Section applies if you use, enable, authorize, or deploy any software agent, autonomous system, semi-autonomous system, or similar tool (“Agent”) to access, use, or interact with the Services.

No Agent may access, use, or interact with the Services unless it clearly identifies itself as an automated system and complies with these Terms at all times.

We may limit, restrict, block, or technically control whether and how any Agent may access, use, or interact with the Services.

Any Agent that accesses the Services must:

  1. clearly identify itself as an automated tool in its requests where technically possible;
  2. not conceal that the access or interaction is automated;
  3. not imitate human behavior in a deceptive way;
  4. not bypass CAPTCHA, bot-detection, access restrictions, or other protective measures; and
  5. immediately stop access where we request or require it.

Section 15 - Termination

We may terminate this agreement or your access to the Services, or any part thereof, at any time and at our sole discretion, without prior notice, to the extent permitted by applicable law.

You remain responsible for all amounts due up to and including the date of termination.

The following provisions shall survive termination: Intellectual Property, Feedback, Warranty Disclaimer, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

Section 16 - Disclaimer of Warranties

The information provided through the Services is made available for general information purposes only. We do not warrant or guarantee the accuracy, completeness, usefulness, reliability, or availability of such information.

EXCEPT AS EXPRESSLY STATED BY LUVANA BEAUTY, THE SERVICES AND ALL PRODUCTS PROVIDED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTY, OR CONDITION OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT, REPRESENT, OR GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR LIMITATIONS ON APPLICABLE STATUTORY RIGHTS, SO SOME OF THE ABOVE DISCLAIMERS MAY NOT APPLY TO YOU.

Section 17 - Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LUVANA BEAUTY, OUR AFFILIATES, PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, LICENSORS, OR SHOPIFY AND ITS AFFILIATES BE LIABLE FOR ANY LOSS, DAMAGE, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES OR ANY PRODUCTS PURCHASED THROUGH THE SERVICES.

THIS INCLUDES, WITHOUT LIMITATION, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT OR PRODUCT MADE AVAILABLE THROUGH THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT LIABILITY TO THE EXTENT SUCH LIABILITY CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Section 18 - Indemnification

You agree to indemnify, defend, and hold harmless Luvana Beauty, Shopify, and our and their respective affiliates, partners, directors, officers, employees, agents, contractors, licensors, and service providers from and against any losses, damages, liabilities, claims, demands, actions, or expenses, including reasonable attorneys’ fees, arising out of or related to:

  1. your breach of these Terms of Service or any document incorporated herein by reference;
  2. your violation of any law or regulation; or
  3. your access to or use of the Services.

We may control the defense and settlement of any claim subject to indemnification, and you agree to cooperate fully with us in such defense.

Section 19 - Severability

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 20 - Waiver; Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service, together with any policies or operating rules posted by us on this site or in relation to the Services, constitute the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written.

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 21 - Assignment

You may not assign, transfer, delegate, or otherwise dispose of these Terms of Service or any of your rights or obligations under them without our prior written consent. Any attempted assignment in violation of this Section shall be null and void.

We may assign, transfer, delegate, or subcontract our rights and obligations under these Terms of Service without your consent, to the extent permitted by applicable law.

Section 22 - Governing Law

These Terms of Service and any separate agreement whereby we provide you Services shall be governed by and construed in accordance with the laws of the Federative Republic of Brazil.

Any dispute arising out of or relating to these Terms of Service or the Services shall be subject to the competent courts of Belo Horizonte, State of Minas Gerais, Brazil, without prejudice to any mandatory consumer protection rights that may apply in your place of residence.

Section 23 - Headings

The headings used in these Terms of Service are included for convenience only and shall not limit or otherwise affect these Terms.

Section 24 - Changes to Terms of Service

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. Where required by applicable law, we will provide notice of material changes.

Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 25 - Contact Information

Questions about the Terms of Service should be sent to:

Luvana Beauty
Email: support@luvanabeauty.com